Sunday, July 30, 2006

Connecting two Linksys ATAs - Point to Point without SIP registration

This will create a line extension between a Sipura 2100 (although 2000, 2002 & 1001 would be the same) & a SPA3000 connected either to a plain-old telephone line (POTS) or an analogue PBX system. From the looks of the Visio- This is what you are trying to accomplish – There will be no registration to a SIP Proxy, addressing will be handled by the IP addresses.



Incoming calls on the SPA3000 PSTN/PBX line will ring the phone connected to the SPA2100.






IP address of the first SPA3000 is: 192.168.192.10

IP address of the SPA2100 is: 192.168.192.12



These addresses are examples. Replace them for whichever addresses you've configured your ATAs to. It would be a good idea to configure them with static addresses rather than using DHCP since we'll be using the IP addresses to contact each ATA. If these addresses were to change, you would have to reconfigure them- But you knew that.



How to:



SPA3000: Login to the web interface by typing its IP address into a PC connected to the same subnet & click “admin login” & “advanced”.



Go into the tab for the “PSTN Line” and change the settings below:

“Make Call without Reg” to “yes”.
“Ans Call Without Reg” to “yes”.
Change dialplan 2 to read “(S0<:192.168.192.12>)”. This sets up a hotline which calls the remote ATA using its IP address at the standard SIP port of 5060. It's wise to leave use dialplan 2 (or any number after that) & not dialplan 1 since most of the default settings on this page are set to use dialplan 1.
“PSTN Ring Thru Line 1” if you have a phone connected to the 3000 & want it to ring when a call is received via the PSTN, leave this as “yes”. If you only want the phone on connected to the remote ATA to ring, set this to “no”.
“PSTN Caller Default DP “to “2”. This should match whichever dialplan you setup two steps ago. Again, try to avoid changing dialplan 1 in this case.
“PSTN Answer Delay “change this to zero. Otherwise any incoming calls will not be forwarded to the remote ATA for 16 seconds (as the default value here is 16). However this will cause the phone connected to the SPA3000 to not ring even if you specified “Ring Thru Line 1” above. Adjust the delay accordingly if you want the phone to ring before the caller is forwarded onto the SPA2100.


At the web interface - In the “Line 1” tab, change the settings as follows:

“Make Call without Reg” to “yes”.
“Ans Call Without Reg” to “yes”.


Now at the web interface - in the “User 1” tab alter the following fields:

“Cfwd All Dest” to “gw0”. This forwards any incoming calls on the VoIP line to gateway- 0 which is the FXO connected to the PSTN. Now when the SPA2100 calls the IP address of this 3000, it is automatically forwarded to the PSTN & the user of the remote hears the PSTN dialtone.


Now you are ready to set up the 2100…



At the web interface browse to the tab for “line 1” and alter the following settings:

“Make Call Without Reg” to “yes”. This allows calls to be made without being registered to a SIP registrar.
“Ans Call Without Reg” to “yes”. This allows calls to be received without being registered.
“Enable IP Dialing” to “yes”. This enables the ATA to dial using IP addresses rather than SIP URIs which is ideally what should be used.
Change the dial plan to read “(S0<:192.168.192.10>)”. This sets up what is called a “hotline”. So when the phone is picked up, it automatically dials the number (or IP address in this case) without the user doing anything. In the .e4 example it connects to the first SPA3000.


Now we have to secure this setup… If you are worried about Mike, myself or anyone else abusing this configuration, we could input the IP address of the

SPA3000 into an IP phone & make calls to china or anywhere else.



So……

.e4 to offer remote Asterisk Support

.e4 to offer remote Asterisk Support

The northern Finish city of Oulu is the first in the world to try out UMA

The northern Finish city of Oulu is the first in the world to try out UMA (unlicensed mobile access) technology in anger. From its population of 128962, 50 families will be using the new Nokia 6136 phone to switch seamlessly between WiFi, VoIP access and standard GSM when not in range of a WiFi hotspot.

“This pilot project is an important step forward in bringing functional UMA technology to the mass market,” Nokia mobile phones research and development senior vice president Peter Ropke said. “Both operators and consumers will be able to garner the benefits of this new technology.”

What are these benefits? As far as the consumer goes it will allow them to dispense with a landline altogther as long as they have a WiFi network at home. Telecommunications companies like the idea as installing WiFi hotspots is a lot cheaper than mobile phone basestations and they will be able to offer network access to remote areas at a much lower cost.

Which brings us back to Oulu. Quite apart from being the home of Technopolis, the first technology park in Scandanavia, Oulu has invested in a free WiFi network across the city centre, making it perfect for Nokia’s trial.

Channel breadth

The enterprise customer segment is now a known entity in the Middle East for networking vendors. Always on the lookout for incremental sales, it was inevitable that vendors would start to look further down the customer pyramid. The SMB market is now a vendor battleground and channel strategy is playing a pivotal role.

Make no mistake about it, competition between networking vendors in the small and medium business (SMB) space in the Middle East is fierce. Consumer-focused vendors are looking up to the SMB opportunity and simultaneously enterprise vendors are developing stripped-down offerings to push into this growth market. Major names such as Buffalo, 3Com, Linksys, US Robotics, Netgear and Cisco are queuing up to stake their claim to the SMB throne and persuade Middle East partners that they have the solutions that SMBs want as they rush to develop connected organisations.

For Cisco, which has launched an innovative SMB select partner programme, the channel is an integral part of its regional go-to-market strategy. “We are addressing the needs of SMBs across the emerging markets theatre and the role of partners is critical,” explained Milo Schacher, senior director, commercial business, global emerging markets at Cisco. “Today, we see many SMB customers using the advanced infrastructure that large enterprises are also using.”

“Our go-to-market strategy in the SMB space is clearly through partners. We need that channel capacity and we want them to develop an understanding of the technology and also vertical expertise,” he added. Hand-in-hand with its channel development efforts, Cisco is also looking to ease the purchasing process for SMBs in the Middle East. The networking giant’s SMB leasing programme, which has already been deployed in more developed markets around the world, is now set for launch in Saudi Arabia — a market where Cisco has committed significant investment to develop its presence.

While Cisco pushes down into the SMB space, Linksys — a business unit within Cisco — pushes up, highlighting the strength of the vendor’s total product portfolio and laying down the gauntlet to rivals who seem more than happy to accept the challenge.

“The SMB sector is more than 50% of 3Com’s total business in the Middle East,” said Amanulla Khan, regional channel manager at 3Com. “We grew this side of the business 65% in the last year and that means we now have much bigger installed base in the region. At the same time we are increasing our SMB resources and will soon have a dedicated person in Saudi Arabia focused on this market.”

3Com already has some 700 resellers across the region pushing its SMB solutions to market and is constantly evaluating the potential to develop mew channels. In addition to its current value-added and volume resellers, 3Com is making a powerful play to develop its service provider (SP) channel in the region. Buoyed by its success with SPs in Egypt, Khan believes this will emerge as a major channel for the deployment of SMB networking solutions.



Sumit Kumar, regional sales manager at US Robotics
New routes-to-market
“We are putting a great deal of investment into the SP sector and I think every vendor is looking at this market,” added Khan. “We think this will change the SMB buying landscape. It has happened in the US, is happening in Europe and will inevitably happen in the Middle East as well.”

3Com is not the only vendor looking closely at the service provider channel. US Robotics is also working hard to develop relationships with telecoms companies that have the potential to also sell networking kit to their SMB customers.

Talking to major vendors in the networking arena, it is clear that their definition of what constitutes an SMB customer varies wildly. For some, it is based on the number of employees while for others it is a revenue call. At the same time some vendors refuse to enforce a strict classification, preferring instead to assess each customer’s individual needs on a case-by-case basis.

In terms of channel building, most vendors prefer not to adopt a scattergun approach based on the sheer number of resellers but instead concentrate on building coverage through a deliberate and well thought out business model.

“We focus on the quality rather than the quantity,” explained Sumit Kumar, regional sales manager at US Robotics. “I don’t believe that having more and more partners is a win-win situation in the long run as issues of price wars and price cutting can emerge.”

“We have approximately 70 authorised partners categorised into platinum, gold and silver status,” he added. “Apart from that we have VAR partners who concentrate more on the corporate and project business and provide complete solutions to the end-user.”

Networking vendors realise that the sheer number of SMB customers that exist in the Middle East means that the channel is the only viable route-to-market for them to embrace. Making their partner programmes stand out from the competition in order to create channel loyalty is an ongoing effort for many.

“Our programmes offer many benefits to the channel partners,” commented Claire Jones, SMB regional sales manager at Cisco. “I would say that the most unique benefits are the leads that the Cisco regional call centre can generate. Passing on qualified leads to the channel is considered to be a major benefit.”

“There are many vendors that are targeting the SMB space, making smart and effective vendor-led or vendor-supported partner programmes extremely important to the reseller,” she added. “Resellers tend to work closely and more devotedly with vendors that recognise the opportunity within the SMB segment if they feel secure that they will receive the vendor back-up.”



Milo Schacher, senior director, commercial business, global emerging markets at Cisco
Choose wisely
The number of channels that can be used to reach SMB customers means that many vendors are performing a balancing act as they try to open up new routes-to-market but keep channel conflict and overlap between partners at a reasonable level. For 3Com, even the retail channel is a viable route-to-market for the low end of the SMB space.

“We have made reasonable progress with the power retailers in the region in terms of our wireless products,” said Khan. “We are also in discussions with a couple of distributors that are retail-focused and hope to make an announcement soon. It is important that these partners are in-country and can really support the retailers on the ground.”

While the retail channel can be used to sell certain products to tech-savvy businesses at the lower end of the SMB customer pyramid, networking vendors are also starting to understand the importance of building channels that can deliver a complete solution and engage with end-users as trusted advisors as opposed to purely pursuing one-off transactions.

“Cisco has worked to develop the smart business communications architecture that allows users to scale up easily from 10 users without the need for a forklift upgrade,” added Schacher. “We are also looking at partnerships with vendors such as Microsoft to link network architecture into the applications.”

The potential for growth in the SMB networking channel is clear for all to see. “The small office home office segment is the fastest growing sector for the connectivity business in the Middle East,” said Kumar. “We are experiencing the growth all over the region, especially in the UAE, Kuwait, Saudi Arabia and Bahrain.”

Jones at Cisco continued: “Mobility, network security, broadband connectivity, remote access technology and IP telephony are all seen by SMBs across EMEA as key ‘must have’ technologies. These help address the key business challenges they face, which include competition, finance and new market identification and development.”

Resellers in the Middle East have a wide choice of vendors to work with in the SMB networking arena. While the brand equity of the vendor they choose is important, resellers also need to look at the levels of channel competition that exist and the margin potential of the products and solutions that they carry. Their main focus should always be on the needs of their customers. Having selected a vendor partner, they should make the most of the channel programmes on offer.

(SOURCE ITP.net)

Wednesday, July 26, 2006

Digium Integrates rPath's rBuilder Solution; Asterisk Business Edition(TM) Enables Built-in Linux Installation Capabilities with rBuilder

RALEIGH, N.C. & HUNTSVILLE, Ala.--(BUSINESS WIRE)--July 26, 2006--rPath, provider of the first platform for creating and maintaining Linux software appliances, today announced that Digium(R) Inc., original creator of Asterisk(TM) and pioneer of open source telephony is an rBuilder and rPath Linux partner. Digium is the original creator and primary developer of Asterisk, the industry's first open source PBX and Asterisk Business Edition, the professional-grade version of Asterisk.


Powered by the rPath platform, the Asterisk Business Edition, the professional grade version of Asterisk, now has built-in Linux distribution features Digium's customers are now able to immediately install the necessary operating system components within the Digium Business Edition platform.

"When we first began speaking with rPath, Asterisk Business Edition customers were required to install specific Linux packages," said Jim Webster, director of software technologies for Digium. "Using rBuilder Online, Digium was able to incorporate customized Linux distribution capabilities in less than a week, automating customer installation. We would not have been able to do this without the support of the rPath team."

"rPath is excited to be working with Digium to bring added features to the Asterisk Business Edition said Keith Boswell, rPath VP of Marketing "Ultimately, customers want an industry leading PBX solution without having to deal with an operating system that is complex to install and maintain. The Asterisk Business Edition delivers that simplicity with the benefits of open source."

About Digium

Digium is the original creator and primary developer of Asterisk, the industry's first open source PBX and Asterisk Business Edition, the professional-grade version of Asterisk. Used in combination with Digium's PCI telephony interface cards, Asterisk offers a strategic, highly cost-effective approach to voice and data transport over IP, TDM, switched and Ethernet architectures.

Digium provides quality hardware and software products that enable telephony applications including legacy PBX, IVR, auto attendant, next generation gateways, media servers and application servers. Digium also offers a full range of professional services including consulting, technical support and custom software development services.

About Asterisk

Code for Asterisk, originally written by Mark Spencer of Digium Inc., has been contributed to from open source software engineers around the world. It supports a wide range of TDM protocols for the handling and transmission of voice over traditional telephony interfaces, and VoIP packet protocols such as IAX, SIP and H.323. It supports US and European standard signaling types used in business phone systems, allowing it to bridge between next-generation voice-data integrated networks and existing infrastructure.

About rPath

rPath provides rBuilder and rPath Linux, the first platform for creating and maintaining software appliances. For customers, software appliances make the operating system disappear -- they get the benefits of the application without the hassles of OS installation, configuration, and maintenance. For application providers, reducing software complexity and cost expands potential markets and channel opportunities. The company is headquartered in Raleigh, North Carolina. For more information, visit: www.rpath.com.

Contacts
Crossroads Public Relations for rPath
Kristi Lee, 919-844-3733
klee@crossroadspr.com
or
rPath
Keith Boswell, 919-851-3984 x2120
kboswell@rpath.com

Tuesday, July 25, 2006

Motorola Intros Windows VoIP Handset

New York Motorola joined the growing ranks of cordless phone manufacturers to court PC VoIP users with the release of its T31 series for use with Windows Live Messenger service.

The T3151 feature a base station that can connect to a PC for placing calls over Windows Live Messenger service, and to a phone jack for placing standard PSTN calls. It will retail for a suggested $99.99 and will include one handset.

The phone uses the DECT frequency to provide up to 10 hours of talktime and is expandable up to six handsets the T3101, for a suggested $69.99. The handset features a speakerphone, alarm clock, support caller ID with visual call waiting and is capable of displaying online Messenger contacts on a color LCD, along with a choice of four wallpapers.




The T3151 offers a private phone book that can store up to 80 names with three numbers per name, handset-to-handset intercom, 16 ringtones, and voicemail indicator.

Motorola is the third vendor to offer a cordless solution for Windows Live Messenger; Uniden and Philips announced similar products earlier in the year. According to Microsoft, Live Messenger has 240 million registered users worldwide.

Copyright The Associated Press 2006. All Rights Reserved

Third Annual AstriCon U.S. to be held October 24-27

Third Annual AstriCon U.S. to be held October 24-27 in Dallas, Texas; Event Will Provide an Open Educational Forum for the Asterisk Community
AstriCon U.S.

Sokol & Associates, a provider of Asterisk(TM) based products and services, and Digium(R), the creator of Asterisk and pioneer of open source telephony, will be hosting the 2006 Fall AstriCon conference from October 24-27, 2006 at the Westin Park Central Hotel in Dallas, Texas. AstriCon, the official conference of Asterisk, the industry's first open source PBX, includes a series of tutorials, a trade show, a user conference and a developer summit.


Asterisk is used by over 1/2 million users world-wide to address a variety of different business- and carrier-class, Linux-based PBX needs. As the third AstriCon to be held in the United States, conference segments have been updated to address the most current Asterisk issues. Topics will discuss the latest changes to Asterisk, clustering, high availability, and more and will address audiences varying from beginner to advanced users and developers.

"This year's AstriCon conference in Dallas marks the conference's third anniversary, which we view to be a success for the open source industry," said Mark Spencer, creator of Asterisk and founder of Digium. "In the last three years, Asterisk has gained tremendous notoriety and we've seen our community and business growth explode. We are looking forward to celebrating many milestones at this year's conference."

Mark Spencer will be giving a keynote address entitled "Asterisk: World Domination in 5 Easy Steps." Mark created Asterisk in 1999 when he launched Linux Support Services (now Digium). He is the main contributor to Asterisk and the Digium hardware that supports Asterisk in connections to the PSTN.

"We anticipate the largest AstriCon turnout yet this Fall," said Steven Sokol, president of Sokol & Associates, the meeting organizer. "Attendees are guaranteed great learning and networking possibilities"

For more information on speaking and/or exhibiting, or to register for AstriCon, please visit http://www.astricon.net.

About Digium

Digium is the original creator and primary developer of Asterisk, the industry's first open source PBX and Asterisk Business Edition, the professional-grade version of Asterisk. Used in combination with Digium's PCI telephony interface cards, Asterisk offers a strategic, highly cost-effective approach to voice and data transport over IP, TDM, switched and Ethernet architectures.

Digium provides quality hardware and software products that enable telephony applications including legacy PBX, IVR, auto attendant, next generation gateways, media servers and application servers. Digium also offers a full range of professional services including consulting, technical support and custom software development services. Additional information can be found at www.digium.com.

About Asterisk

Code for Asterisk, originally written by Mark Spencer of Digium Inc., has been contributed to from open source software engineers around the world. It supports a wide range of TDM protocols for the handling and transmission of voice over traditional telephony interfaces, and VoIP packet protocols such as IAX, SIP and H.323. It supports US and European standard signaling types used in business phone systems, allowing it to bridge between next-generation voice-data integrated networks and existing infrastructure.

About Sokol & Associates

Sokol & Associates is a provider of Asterisk(TM) based products and services. The company offers training, consulting, custom development and a range of products to improve communication. Sokol & Associates is the primary organizer of all AstriCon conferences. Additional information can be found at www.sokol-associates.com.

The Digium logo, Digium, Asterisk and the Asterisk logo are trademarks of Digium, Inc. All other trademarks are property of their respected owners.

Atheros-based Belkin adapter

Connecting the Atheros-based Belkin adapter to either of the Broadcom-based routers we tested produced solid results -- in the 70M- to 90M-bps range... Using the Broadcom-based client adapters with the Belkin router was another story, unfortunately. We saw poor performance -- less than 20M bps at short distances -- despite the fact that the connection's link rate hovered at about 300M bps. The Marvell-based products did not interoperate at high speeds with any other products in our tests. The link rate topped out at the 802.11g-maximum 54M bps, which produced the expected 802.11g performance (in the neighborhood of 20M to 22M bps).

Market-Leading Impact 360 Solution Continues to Support Enterprise and Contact Center IP Growth

Witness Systems (NASDAQ: WITS), a leading global provider of workforce optimization software and services, today announced enhanced functionality to its Impact 360(TM) IP Recording solution. Featuring tripled channel capacity, unified recording management and a centralized administration tool, all supported on industry standard PCs, customers can protect their technology investments, while helping ensure a smooth migration from TDM to IP telephony platforms.

Customer uptake of the company's industry leading IP telephony recording solution continues to build. "As a third-party administrator of long-term care insurance, our business needs require a full-time recording solution," said Jim Rogers, vice president and chief information officer, LifeCare Assurance Company. "Impact 360 IP Recording helps us meet our recording, archival and retrieval needs, saving both time and money. Our representatives handle thousands of calls from insurance agents monthly, and Impact 360 IP Recording gives us the technology to capture and store data that is critical to our daily operations."

Industry Research Reinforces IP Growth

The findings in a recent survey conducted by InformationWeek Research indicate that 55 percent of the general business technology professionals polled are currently installing or have already installed VoIP beyond the pilot stage. This growth statistic complements additional research conducted by the Yankee Group, where the firm reports in "Migration Costs, Vendor Loyalty and Need for 'Agents Anywhere' Define Contact Center VoIP Adoption Plan," published in June 2006, that 38 percent of contact centers are currently researching and investigating IP products and services. By 2008, the organizations surveyed in the same Yankee Group study anticipate VoIP penetration of agent seats will exceed 60 percent.

Impact 360 IP Recording Enhancements

Designed for interactions that occur in enterprise and contact center environments, Witness Systems' Impact 360 now features TDM and IP recording under a single management tool. As always, the solution operates across IP, TDM and mixed telephony networks - helping customers ensure all their calls are recorded whether for compliance and liability, sales verification or quality assurance purposes. Further, Impact 360 IP Recording allows the recording of SIP-based calls - increasingly the protocol of choice - which enables the solution to cover a wide selection of vendors.

Also new to Impact 360 IP Recording is tripled channel capacity, which results in fewer servers required and therefore a lower total cost of ownership. Further, the solution introduces centralized administration capabilities, which provide access to all the vital Impact 360 IP Recording configuration settings, allowing customers to centrally manage all of their Impact 360 recorders regardless of location. The ability to monitor alarms and copy recorder configurations from one system to another makes this a valuable, time-saving tool for IT users, providing them a holistic view of their entire recording infrastructure from a single location.

About Impact 360

Impact 360 is the market's most complete workforce optimization solution, unifying software and services for quality monitoring/full-time recording, workforce management, performance management and e-learning under a framework that provides a single user interface and centralized administration. Operating in traditional, IP and mixed telephony environments, it maximizes the information flow within enterprises, businesses and call centers, providing deep insight into workforce performance, caller interactions and customer service processes. In addition to ensuring business compliance and liability needs are met, Impact 360 enables companies to drive revenue and cost savings, and provide valuable caller/customer insight for strategic decision-making and competitive advantage.

A flexible, software-only solution for full-time compliance, dispute resolution and sales verification recording, as well as quality assurance, Impact 360 IP Recording:

-- Shares a common architecture with Witness Systems' Impact 360 TDM Recorder, protecting users' investments as they modernize and change their network infrastructure, including transitioning to IP telephony and a virtual work model.

-- Records contacts in their entirety, automatically or on-demand.

-- Scales from a single location to a distributed, multi-site enterprise - capturing up to 100 percent of interactions and assigning contact attributes for easy identification and reference.

-- Includes a single unified database that enables easy searches for specific interactions and the ability to export contacts and share them with other individuals and/or departments.

-- Offers enhanced long-term storage to comply with industry, government or corporate requirements.

About Witness Systems

Witness Systems (NASDAQ: WITS) is the worldwide leader in software and services that help businesses capture customer intelligence and optimize their workforce performance. The company's Impact 360(TM) solution unifies quality monitoring, compliance and IP recording, workforce management, performance management and e-learning. Primarily deployed in contact centers - as well as the remote, branch and back offices of global organizations - the workforce optimization solution captures, analyzes and enables users to share and act on cross-functional information across the enterprise. With Impact 360, organizations can improve interactions and the underlying back-office processes that enhance the customer experience and build customer loyalty. For more information, visit us at www.witness.com.

Cautionary Note Regarding Forward-looking Statements: Information in this release that involves Witness Systems' expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include fluctuations in customer demand and the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency fluctuations; the ability of the company to complete and integrate successfully any acquisitions or investments it may make; and the ability of the company to compete successfully in the future, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's Form 10-K for the year ended December 31, 2005 and its Form 10-Q for the quarter ended March 31, 2006, as filed with the Securities and Exchange Commission.

Witness, Impact 360, Improve Everything and the Witness logo are the trademarks (registered or otherwise) of Witness Systems, Inc. protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners

Thursday, July 20, 2006

Eicon Networks Announces Download for Diva Server SoftIP v2.0-SIP

Eicon Networks Corp., a provider of media processing technologies, has announced that Diva Server SoftIP v2.0-SIP is available for 30 Day evailuation via download.
This release is compatible with SIP (RFC 3261), and with T.38 for real-time fax IP networks.

Diva Server SoftIP v2.0-SIP is supported by Microsoft Windows operating systems including Windows 2000/XP/Server 2003. If you are in to that sort of thing-

Link to product brochure. (PDF)
http://www.eicon.com/worldwide/products/MediaGateways/docs/PB-DivaServerSoftIPSIP_A4ENWEB.pdf

Downloads:
http://www.eicon.com/support/helpweb/divasvr/