Monday, June 04, 2007

Aspect Software- Digium and Asterisk

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Open Source Voice Communications Technology Works with Unified Solution to Yield Cost-Savings, Reduce Complexity and Increase Flexibility

CHELMSFORD, Mass., 31 May 2007- Aspect Software, Inc., the world’s largest company solely focused on the contact center, announced today it has successfully deployed the Digium® Asterisk Business Edition™ Internet Protocol (IP) private branch exchange (PBX) at its new corporate headquarters and is now benefiting from the cost-savings and flexibility of an open source deployment. It is being used to support 500 Aspect Software business employees, as well as technical service support personnel in its mission-critical contact center environment. The industry-leading open source IP PBX is interoperating with Aspect® Unified IP™, the unified solution from Aspect Software that streamlines routing, reporting and administration by handling voice, email, and web interactions on a single, scalable and highly reliable platform.

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As a reseller of Digium’s Asterisk Business Edition, Aspect Software recognizes the value that an open source IP PBX can bring to the organization, particularly when interoperating with its session initiation protocol (SIP)-based Voice over Internet Protocol (VoIP) contact center solution, Aspect Unified IP.

“We needed a reliable and flexible PBX platform that offered high-quality voice interactions for both our general business and contact center employees and have found that the Asterisk solution has delivered,” said Jamie Ryan, chief information officer at Aspect Software. ”The implementation was incredibly easy, the quality of the calls has been great and most importantly, Asterisk coupled with our unified contact center solution is the first step in our goal of creating a full fledged unified communications offering.”

Because of its SIP-based VoIP capabilities, the Asterisk Business Edition can readily interoperate with the company’s leading unified contact center solution, Aspect Unified IP, which provides the ACD, voice portal, recording and quality management capabilities to help the Aspect Technical Services organization manage its critical customer service interactions.

Mark Spencer, founder and chief technology officer at Digium, the original creator and primary developer of Asterisk®, said: ”Asterisk implementations within organizations of every size are rapidly growing because of the openness and flexibility that it brings, as validated by Aspect Software. Aspect Software, a Digium partner, brings a unique perspective based on its extensive knowledge of open and closed source voice communications technology and unified communications. Aspect Software’s choice of Digium Asterisk for their corporate headquarters further demonstrates the quality of the open source solution and shows that businesses and their contact centers can easily leverage a VoIP infrastructure and experience the benefits of SIP-based solutions.”

Aspect Software is also planning on expanding the deployment of Asterisk Business Edition to other offices in the near future.

Aspect Software provides support for the Digium open source internet protocol (IP) PBX, the Asterisk Business Edition – a professional-grade version of the industry’s first open source IP PBX – for customers of its Unified and Signature product lines. The Aspect Software packaged offering includes licenses, optional SIP phones, optional application servers and IP gateways, interoperability with Aspect contact centers products, as well as installation, deployment and post-deployment support.

About Aspect Software

Aspect Software, Inc. founded the contact center industry and is now the world’s largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its trusted Signature product line offers automatic call distributors (ACDs), dialers, voice portals and computer telephony integration (CTI). The company’s leading Contact Center Performance Optimization product line provides workforce management, quality management, performance management and interaction optimization applications. And, its pioneering Unified IP Contact Center product line delivers a comprehensive, multichannel solution. Headquartered in Chelmsford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit .


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