Thursday, May 11, 2006

Indosoft Deploys Asterisk-based Hosted Multi-Tenant Contact Center for VirtuServe

Indosoft has recently completed the installation of its Asterisk based multi-tenant Contact Center for VirtuServe, a Chicago based nationwide provider of hosted, multi-tenant services for Enterprises.

Fredericton, NB (PRWEB) May 11, 2006 -- Rapid advancement in Voice over IP technology is creating a paradigm shift in the way Contact Centers handle voice and data traffic. Businesses are looking towards Asterisk PBX and multi-tenant Contact Center solutions to lower infrastructure and setup costs. This insulates Organizations from the complexities and costs of operating and managing a contact center.

Indosoft has recently completed the installation of its Asterisk based multi-tenant Contact Center for VirtuServe, a provider of hosted, multi-tenant services for Enterprises. Indosoft’s Contact Center solution is tightly integrated with Asterisk IP-PBX. Along with web-based CRM to manage the Agent and Administration interface, Indosoft provides all the essential components for an Asterisk PBX based fully blended call center solution.

• Indosoft Q-Pump is a sophisticated session manager capable of providing blended solution.
• Indosoft Multi-Connector is proxy to the Asterisk Manager Interface, which enables CTI-like functions for all non-telephony software sub-components.
• The Indosoft Inbound GUI tool will setup call management and routing for your Inbound ACD requirements by leveraging the complete potential of Enterprise-grade Asterisk Dial-plan and Asterisk Queues.
• Indosoft Predictive Dialer technology is designed to deliver greater contact rate and ‘talk to’ time while working within FCC guidelines.
VirtuServe (http://virtuserve.com) provides quality customer service agents for outbound telemarketing, and inbound customer support, for $12/hour by leveraging open source Asterisk and Indosoft Contact Center Technology.

Indosoft Inc. (http://www.indosoft.com) offers complete call centre solutions on Asterisk IP-PBX with installations all over the world. Indosoft is a Digium Asterisk Partner and provides fully blended solutions for Contact Centers, Audio Conferencing Bridging, Real-time call blocking for Do Not Call list enforcement, as well as Hosted PBX, IVR and Recording solutions. Digium (http://www.digium.com) Quad PRI (E1/T1) boards for Asterisk PBX deliver a cost effective reliable TDM interface to Telco.

0 Comments:

Post a Comment

<< Home