Return Policy
      the internet's premier resource for digium cards
our products
our services
join forces with .e4
reference guide
sites of interest
contacting us


  Quick Links
:: Digium FXO

:: Digium FXS

:: Digium FXO/FXS

:: IP Phones

:: Power Over Ethernet

:: Analog Adapters

:: WiFi VoIP

:: IP PBX Platforms

:: Network Gear

  Return Policy

.e4 LLC/ does not issue refunds of any kind. All products are covered under the manufacturer’s warranty as listed. If there is an issue with the product you have ordered, .e4 LLC/ will do everything in its power to remedy the problem.

 e4 does not pay for the "defective Item" to be returned to us. It is the customer’s responsibility to send it back to our facility. .e4 will however pay for return shipping of the replaced item to the customer.

Our Policy:

  1. e4 LLC/ does not issue refunds of any kind. It is the responsibility of the customer to research the products that they intend to purchase.

  2. This exchange policy applies only to products purchased directly from or (“Product”). We are not responsible for processing returns for Products purchased from other vendors.

  3. All exchanges must be pre-authorized by.e4 LLC/ Exchanges are limited to technical defects with the product. Any Product may be exchanged if it is established and evidenced defective as determined solely by us.

  4. We are not responsible for any loss of the Product once it has been received or installed by the customer. While we may provide customer support for installation of our Products, our support does not obligate us to provide support for third-party operating systems, software packages, platforms, or other products which may or may not be indicated as product requirements.

  5. Prior to requesting a refund, you must contact our Technical Support team, at and describe the problem(s) you are having with the Product or Products. If Technical Support is unable to remedy the problem(s), and is satisfied that the Product is defective, Technical Support will provide you with an exchange once the product is returned to us.

  6. .e4 is not responsible for items lost in transit while the item is being returned back to us for exchange. Please keep your tracking number and insure the item for its full value.

  7. .e4 LLC/ is not liable should you order the wrong product.

  8. .e4 LLC will not issue a refund based on the fact that you have found a cheaper product from another website. SEE #7

  9. Although it is not our policy to issue refunds of any kind. Should .e4 LLC decide to refund your money for any reason there will be a 15% restocking fee assessed to the total amount of the purchase. This includes shipping fees.

  10. .e4 is not responsible for errors or omissions in our website as all content is provided by the manufacturers of the products we represent.

  11. There are absolutely no refunds on software or license keys. No Exceptions

  12.  By ordering from our site you agree to these terms listed on our website and return policy.


 Copyright 2006 by All rights reserved. :: Return Policy | Privacy Statement | Terms and Conditions